Privacy Policy (BOWLS BITZ)
Last updated: 3 July 2026
This Privacy Policy explains how BOWLS BITZ (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit https://www.bowlsbitz.com/, create an account, or buy from our online store.
1) Who we are (Controller)
Business name: BOWLS BITZ
Contact email: Info@bowlsbitz.com
2) What personal data we collect
Depending on how you use our site, we may collect:
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Identity & contact details: name, email address, phone number, billing/shipping address.
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Order and transaction details: items purchased, order history, delivery details, payment status, refunds/returns.
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Account details (if you create an account): login and profile information.
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Customer communications: messages you send us about orders or support.
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Technical data: IP address, device/browser information, approximate location, and how you interact with our site.
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Cookies and similar technologies: see section 9.
Payment details: We do not store full card details. Payments are processed by our payment providers, who handle your payment information securely.
3) How we use your data
We use your information to:
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Process and deliver your orders.
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Take payment and prevent fraud.
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Provide customer support and manage returns/refunds.
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Create and manage customer accounts (if you choose to register)
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Maintain site security and performance.
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Comply with legal and tax obligations.
4) Legal bases (UK GDPR)
We process personal data under these legal bases:
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Contract: to fulfil your order and provide services you request.
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Legitimate interests: to run and improve our business, keep the site secure, and prevent fraud (balanced against your rights).
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Legal obligation: to meet accounting, tax, and consumer law requirements.
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Consent: where required for non-essential cookies and any marketing (currently we do not send marketing messages).
5) Who we share data with
We may share your data with trusted providers only as needed to run our store, such as:
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Wix.com (website hosting, store, members area, and related services).
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Payment providers (to process payments).
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Delivery/fulfilment providers (to ship your orders).
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Service providers supporting security, analytics, and site performance (only if enabled).
We do not sell your personal information.
6) International transfers
Some of our providers (including Wix and payment processors) may process data outside the UK. Where this happens, we rely on appropriate safeguards (such as approved transfer mechanisms) to protect your information.
7) How long we keep your data
We keep personal data only as long as necessary for the purposes above, including:
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Order and invoice records: typically kept for legal/tax requirements.
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Account data: kept while your account is active (and for a reasonable period after, if needed for legal or support reasons).
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Support messages: kept as long as needed to resolve issues and maintain records.
8) Your rights (UK GDPR)
You may have the right to:
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Access your personal data.
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Correct inaccurate data.
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Request deletion (where applicable).
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Restrict or object to certain processing.
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Data portability.
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Withdraw consent (where processing is based on consent).
To exercise your rights, contact us at Info@bowlsbitz.com.
You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/
9) Cookies & similar technologies
We use essential cookies required for the site and checkout to work (e.g., security, shopping cart, and login).
You said you’re not sure about analytics/advertising cookies. If analytics or advertising tools are enabled (e.g., Google Analytics or ad pixels), additional cookies may be used to measure performance and/or personalise ads.
10) Children’s privacy
Our site is not intended for children, and we do not knowingly collect personal data from children.
11) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.
12) Contact
Email: Info@bowlsbitz.com